Refund and Returns Policy

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must be:

• Unused and in its original condition
• In its original packaging
• Complete with all original accessories, tags, and included items
• Free from damage caused after delivery

For hygiene and safety reasons, opened, used, or tampered-with personal-care and cosmetic products cannot be returned, unless the product was defective, damaged, or incorrect when received.

2. Eligible Returns

We accept returns when:

• You received the wrong product
• The product arrived damaged
• The product is defective
• Your order is incomplete or missing an item

Please contact us as soon as possible after receiving your order if you notice any issue.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

We may ask you to provide clear photos or videos of the product, packaging, and shipping label so that we can review the issue.

If the issue is confirmed, we may offer:

• A replacement product, or
• A refund, depending on availability and the circumstances

4. Change of Mind

We do not accept returns simply because you have changed your mind, ordered the wrong product, or no longer want the item, particularly where the product has been opened or used.

For unopened and unused eligible products, please contact us within 7 days and we will review your request.

5. Refunds

If your return is approved, we will process the refund after the returned product has been received and inspected.

Since our orders are placed through Cash on Delivery (COD), we do not collect card or online payment information.

For approved COD refunds, we will contact you to arrange an appropriate refund method.

Refund processing times may vary depending on the refund method and circumstances of the return.

6. Return Shipping

If the return is due to our error, such as receiving a damaged, defective, incorrect, or incomplete product, Guleshiwa Aesthetic will cover the reasonable return shipping cost where applicable.

If a return is approved for another reason, the customer may be responsible for the return shipping cost.

7. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Opened or used cosmetic products
• Used personal-care products
• Products damaged after delivery due to improper handling
• Products without their original packaging where the packaging is required for the return
• Items returned after the applicable return period

8. How to Request a Return

To request a return, contact us at:

Email: guleshiwaaesthetic@gmail.com

Please include:

• Your name
• Order details
• Reason for the return
• Photos or videos of the product, if applicable

We will review your request and provide the next steps.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our return policy.

10. Refund or Replacement Approval

All return and refund requests are reviewed individually.

A return or refund will not be approved where the product has been used, damaged after delivery, or returned outside the applicable return period, except where required by applicable law.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Guleshiwa Aesthetic
Email: guleshiwaaesthetic@gmail.com